FAQs
FAQ’s
Ordering
How do I know my shoe size?
If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring device, such as a ruler can only provide an approximation of your shoe size. Also manufacturers use different lasts to construct their shoes so size and fit can vary from brand to brand and from style to style. European shoe sizing may vary. Please use our measurement conversions to insure the best possible fit.
What are my payment options?
We currently accept Visa, MasterCard and American Express. We do not accept checks, cash, credit vouchers or international credit cards. You must enter your name, address and zip code exactly as it appears on your credit card statement in the 'billing address' box. Please note that the billing address must be a valid U.S. address. This information is used as a part of the validation of your credit card. It's important that you include your phone number and email address in case we need to contact you about your order.
Do you charge tax?
We are required by law to collect state sales tax on all orders shipped to the following states:Alabama and Mississippi. The order total will include any applicable state sales tax and will be calculated before you enter any payment information during the checkout process.
Can I cancel my order?
If you have questions regarding the cancellation of an order, please feel free to contact us at 888-991-SAND between 9am-5pm CST, Monday-Friday. Or you can email your request to customerservice@sanddollarlifestyles.com.
How do I cancel my order?
If your order is still being processed (processing usually takes 1-3 business days) you may cancel your order by contacting customer service at 888-991-7263. However, once your order is shipped we can no longer cancel your order. You may then request a return-shipping label to return your package for exchange or refund.
Do you match prices if an item goes on sale after my purchase?
Yes! If an item purchased from SandDollarLifestyles.com goes on sale on SandDollarLifestyles.com, simply contact us by phone or email within 7 days of your original purchase. If all price matching requirements are met we will issue a refund for the difference to the original form of payment. * Please note the item must be displayed on our website as available for purchase to be eligible for a price match. Please clear the cookies and/or cache on your computer for the most up-to-date pricing and availability. All price match refunds will be issued at the discretion of SandDollarLifestyles.com.
Are any items on your site available for back order?
No SandDollarLifestyles.com does not back order inventory. We will notify you as soon as possible if an item is no longer in stock.
When will I be charged?
SandDollarLifestyles.com usually charges an order once it ships. However, when you pay for your order using a credit card that is associated with a checking account, we may pre-authorize $1 hold with your credit or debit card issuer at the time the order is placed which may have an effect on your account balance.
Ordering Cont.
How do I know SandDollarLifestyles.com is safe?
To ensure you are accessing a secure server before you submit personal information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".
Is my credit card/personal information safe?
To ensure you are accessing a secure server before you submit personal information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".
Shipping
How much is shipping?
We offer: Flat rate ground shipping of $9.99 on all orders up to $74.99. Free standard ground shipping applies to all orders of $75.00 and up. We offer 3 Day Select, 2nd Day Air and Next Day Air shipping through UPS. Please enter the appropriate zip code into the shipping calculator and shipping totals will be available.
PLEASE NOTE: UPS will not deliver to P.O. Boxes. We ship to any U.S. destination serviced by UPS Ground within the 48 contiguous states. Orders shipping to Alaska or Hawaii will be charged an additional $15 shipping fee. Please note in-transit times begin on the date your order is processed. SandDollarLifestyles.com typically takes 1-3 business days to process an order but processing can be delayed if the order was submitted with incorrect/incomplete information. Please see the ‘Shipping Options’ paragraph in the ‘Shipping & Delivery’ section for more information.
Do you ship internationally?
At this time we do not ship internationally. We apologize for this inconvenience.
When will my order arrive?
Most orders take 1-3 business days to process. Once the order is processed and shipped you can expect your package to be delivered within 5-10 business days. Occasionally it will take additional time. You can check the status of your order by contacting customer service by phone at 888-991-7263 or by e-mail at CustomerService@SandDollarLifestyles.com.
How do I track my order?
You can track your order one of three ways. Once your order is completed you will receive an email confirmation that has a link to track your package through UPS. You may also track your package by visiting www.ups.com and entering your tracking number. Your tracking number can be obtained by logging into your account at any time. You may also contact customer service toll free at 888-991-7263 and we will track your package for you.
Can I ship using my UPS/FED EX account?
NO. Because we ship from various warehouses around the country it is impossible for us to change shipping carriers or shipping methods. We apologize for this inconvenience.
Returning an item
How long does it take for me to get a refund?
Once we receive your return, our billing department will issue a refund to the original method of payment within 3 business days. From there it can take your creditor or bank 2-10 business days to post the reimbursement to your account.
May I return my order for a refund?
Sanddollarlifestyles.com wants you to be fully satisfied with your purchase. We will gladly refund or exchange any unworn merchandise with your original receipt within 45 days of the purchase date (minus your shipping and handling charges).
Can I return my item at a local Sand Dollar Lifestyles store?
Yes, you may exchange your purchase at any one of our Sand Dollar Lifestyles locations. Simply present your online sales receipt and any one of our friendly sales associates can assist you. However, if you wish to return your purchase for a refund it MUST be sent back to our online warehouse. Please see return qualifications above to confirm that the item to be returned meets the proper requirements.